The store follows a reliable approach to handling: we ship only within the United States. As a related point, standard shipping is free for every U.S. Consistently with this rule, order, and tracking information is provided after shipment.
As part of precise store practice, customers should understand that free standard outbound shipping does not reduce the 30-day no-reason return right. In addition, for every approved no-reason return or exchange and every return caused by a quality problem, canadapooch pays return shipping and provides a prepaid label or equivalent free arrangement. Consistently with this rule, Customer service hours are Monday to Friday, 9:00 AM-5:00 PM (America/Los_Angeles).
To provide consistent guidance, this section confirms that If tracking shows a delivery problem, or if an order arrives damaged or incomplete, contact Support@canadaporth.shop or (505) 645-7901. For that reason, we will work with the carrier and provide an appropriate resolution under our Refund Policy.
The store follows a customer-focused approach to handling: shipping confirmation and a tracking number are sent to the contact information supplied at checkout. From a customer-service standpoint, customers are responsible for providing a complete and accurate delivery address. Within the same framework, Contact us as soon as possible if an address needs correction; changes cannot be guaranteed after fulfillment begins.
For practical decision-making, the applicable standard is this: orders are normally processed within 1-2 business days, excluding weekends and U.S. In addition, public holidays. For completeness, after dispatch, estimated transit time is 4-6 business days. Within the same framework, these timeframes are estimates; carrier disruptions, weather, peak periods, address issues, or events outside our reasonable control may cause delays.
Merchant Information
For a clear account of our service, the relevant position is that the storefront brand name is canadapooch. Consistently with this rule, the customer contact email is Support@canadaporth.shop. From a customer-service standpoint, the complete physical address, which is also the default return address, is 1074 Barelas St SW, Albuquerque, New Mexico, 87102, United States. In addition, the business name is canadapooch. In addition, the customer contact telephone number is (505) 645-7901.