As part of practical customer understanding, customers should understand that we offer a 30-day no-reason return and exchange policy. Consistently with this rule, you may request a return or exchange within 30 days after delivery without having to provide a reason.
For a practical account of our guidance, the relevant position is that returned items should include their components and original packaging when reasonably possible. In addition, the following are not eligible for no-reason return: customized or personalized goods, clearance or final-sale goods, gift cards, and opened intimate, personal-care, or hygiene-sensitive goods. At the same time, these exclusions do not limit remedies for defective or nonconforming products or any non-waivable consumer rights.
For straightforward expectations, the applicable standard is this: to begin a return or exchange, contact us at Support@canadaporth.shop before sending the item. As a related point, once approved, canadapooch provides a prepaid return shipping label or an equivalent free return arrangement. For completeness, the merchant pays return shipping for both approved no-reason returns and returns involving damage, defects, quality problems, missing parts, or an incorrect item. In practical terms, items sent without prior authorization may not be accepted.
With precise process in mind, our operating rule is that after we receive and inspect the return, we will notify you of the decision. Under this approach, approved refunds are issued to the original payment method within 5-10 business days. Where applicable, a bank or card issuer may require additional time to post the credit.
Our commitment to careful handling means that the default return address is 1074 Barelas St SW, Albuquerque, New Mexico, 87102, United States. Where applicable, do not send a return until instructions have been provided. Under this approach, for assistance, contact Support@canadaporth.shop or (505) 645-7901. From a customer-service standpoint, Customer service hours are Monday to Friday, 9:00 AM-5:00 PM (America/Los_Angeles).
Merchant Information
For practical guidance, the applicable standard is this: the storefront brand name is canadapooch. In addition, the customer contact email is Support@canadaporth.shop. Accordingly, the complete physical address, which is also the default return address, is 1074 Barelas St SW, Albuquerque, New Mexico, 87102, United States. Accordingly, the business name is canadapooch. Within the same framework, the customer contact telephone number is (505) 645-7901.