Frequently Asked Questions
What products do you offer?
This page sets out precise service; specifically, we offer dog apparel and outerwear, dog boots and paw protection, harnesses, collars, and leashes, cooling gear, dog life jackets and water-safety gear, dog toys, and pet accessories. At the same time, Current availability, product details, options, and prices are shown on each product page.
Who pays return shipping?
The store follows a customer-focused approach to customer understanding: canadapooch pays return shipping for approved returns and exchanges and provides a prepaid label or equivalent free arrangement.
When will I receive my refund?
As part of practical process, customers should understand that after the return is received, inspected, and approved, the refund is issued to the original payment method within 5-10 business days. Under this approach, the bank or card issuer may require additional posting time.
Merchant Information
To provide straightforward expectations, this section confirms that the storefront brand name is canadapooch. In practical terms, the customer contact email is Support@canadaporth.shop. As a related point, the complete physical address, which is also the default return address, is 1074 Barelas St SW, Albuquerque, New Mexico, 87102, United States. Under this approach, the business name is canadapooch. As a related point, the customer contact telephone number is (505) 645-7901.
Can I return or exchange an item without giving a reason?
For a well-defined account of our customer understanding, the relevant position is that Yes. In practical terms, a no-reason return or exchange may be requested within 30 days after delivery.
How can I contact you?
For a clear account of our decision-making, the relevant position is that Email Support@canadaporth.shop, call (505) 645-7901, or write to 1074 Barelas St SW, Albuquerque, New Mexico, 87102, United States. For that reason, Customer service hours are Monday to Friday, 9:00 AM-5:00 PM (America/Los_Angeles).
How can I track my order?
For accessible service, the applicable standard is this: when tracking is available, it is sent using the contact information provided at checkout.
How long does delivery take?
This page sets out accountable customer understanding; specifically, Order processing normally takes 1-2 business days. For that reason, Estimated carrier transit after dispatch is 4-6 business days.
Do you offer free shipping?
This page sets out accountable handling; specifically, Yes. In practical terms, standard shipping for U.S. Consistently with this rule, orders is free.
Which payment methods are accepted?
For a transparent account of our guidance, the relevant position is that we accept Visa, Mastercard, Maestro, American Express, JCB, Diners Club, Discover. Within the same framework, Available methods are shown at checkout.